B.O.B TERMS OF CONDITION
Payments may be made by bank transfer or credit card and must be received in full 14 days prior to the course start date. A non-refundable deposit must be paid immediately upon booking. A booking confirmation will only be sent when a deposit has been received. Bank details are provided on the invoice. Payment must include all bank transfer charges (including intermediary bank charges).
3. REFUND AND CANCELLATION FEES
Non-Refundable fees: The following fees are non-refundable where applicable: Deposits, registration fees, course materials, insurance fees, courier and accommodation fees. If BP cancels a programme after a student’s enrolment, BP will refund all monies already paid to BP.
Students who require a visa/temporary residence permit may not be able to shorten their course due to the terms of their visa/ temporary residence permit.
When determining the number of weeks of a student’s programme, BP will consider a partial week the same as if a whole week were completed, provided the student was present at least one day during the scheduled week.
In the event that a refund is due, prorated refunds will be calculated on a weekly basis. All refunds will be made within 60 days of cancellation, unless otherwise
stated by local legislation.
All students attending an BP school will be subject to destination specific Enrolment and Refund Agreement policies.
COURSE CANCELLATION PRIOR TO ARRIVAL
All US Schools – Tuition
To students cancelling 14 days or more prior to the course start date or to students who have had their visa application rejected, BP will refund fees received in full less non-refundable charges (see fees listed above), the value of these fees vary according to region, the costs are listed for each school in the price list. Students who are cancelling or postponing in less than 14 day prior to the course start date will be charged a cancellation fee equivalent to 1 week of tuition and all non-refundable charges (see fees listed above).
CANCELLATION, REDUCTION AFTER ARRIVAL, OR “NO SHOWS”
All Schools - Tuition:
After the start date of a student’s course, any lesson hours reduced, cancelled or shortened, at the student’s request, are non-refundable.
Refund Due Dates (all schools):
For students cancelling before arrival, refunds will be made within 60 days of the first scheduled day of class or the documented date of cancellation, whichever is earlier. For students cancelling after arrival, the refund due will be paid within 60 days from the date of determination of cancellation. Any refunds due will be paid to the person or organisation who originally paid the fees.
4. CHANGES TO ENROLMENT
BP reserves the right to charge an administration fee of 50GBP/80EUR each time the course, accommodation or centre is changed or postponed after BP has confirmed the initial enrolment. This also includes requests for changes whilst the student is at school. A downgrade in course type after booking is considered a cancellation and the same refund policies will apply.
5. SESSION BREAKS_
Session breaks are dependent upon destination, course duration and visa requirements and are subject to BP’s session break policy, available from: http://partners.ecenglish.com/resources/session-break-policy
6. PUBLIC HOLIDAYS 2023 FALLING ON A WEEKDAY
All BP centres will be closed on public holidays. An updated list of public holiday dates can be found on individual school pages and on the BP website (www.bobpreparation.com). Centres do not make up for lessons missed on these dates. Exceptions are made for One-to-One lessons, which will be made up. There is no refund for lessons missed due to a public holiday. All published course start dates fall on a Monday. However, if this day is a public holiday, the course will begin on the following working day.
7. CHRISTMAS HOLIDAYS 2023/2024
Schools will be closed only on public holidays during this time (see the individual school price list). Lessons will not be made up on these days.
8. REDUCTION OF LESSONS
BP reserves the right to reduce the number of lessons in a class due to
insufficient number of students. The lessons may be reduced as follows:
refund due will be paid within 60 days from the date of determination of cancellation. Any refunds due will be paid to the person or organisation who originally paid the fees.
9. ONE-TO-ONE LESSONS
All One-to-One lessons require 72 hours notice for cancellation, postponementor changes for a refund to be calculated. Sessions cancelled, postponed or changed in less than 72 hours will be charged in full.
One-to-one lessons booked as a course package (20 lessons or more per week), will be treated like all other BP programmes and refunded as per standard terms and conditions.
One-to-One lessons are dependent on availability of staff and classroom space and will be scheduled accordingly. These lessons may be offered outside of regular class times and are subject to teacher and classroom availability.
We recommend booking more than 48 hours in advance as availability cannot be guaranteed if the period is shorter than that.
10. REISSUING LOST/MISPLACED STUDENT CERTIFICATES
Paper reprint 30GBP / 30EUR
Electronic files can be sent at no cost.
11. LEVEL OF ENGLISH
If a student does not have the minimum level of English required to follow a specific course, as determined by BP’s Placement Test, BP reserves the right to move the student to an appropriate course for their level.
Recipients of scholarships or government grants should expect to pay a deposit to the school they are attending in cases where reimbursement to the school is not provided prior to the student commencing their course.
13. AIRPORT TRANSFERS
Flight details including: arrival time, flight numbers, airline and point of origin must be advised 7 days prior to arrival in order for BP to provide airport transfers. No refunds will be granted on transfers if flight details are not sent to BP at least 7 days prior to arrival. Airport transfer fees include a maximum of 1 hour and 30 minutes waiting time. In the event of delays exceeding 1 hour and 30 minutes, students will be charged the additional fee at the school. Transfer cancellations made within 48 hours of arrival and no-shows will be charged in full Students booked on an adult course and not traveling with a parent or guardian are required to purchase transfers through BP.
14. CLASS INFORMATION
Courses run from Monday to Friday and are scheduled in the morning and/or afternoon depending on location. BP reserves the right to change timetable structure. BP reserves the right to use classrooms in alternative premises of a similar standard. Special focus classes, free language workshops and language activities may vary between centres and are subject to change due to availability. Any class that is cancelled by BP will be entitled to a full refund.
English in the City – some activities outside of the classroom may incur extra costs for transport and/or admission. All activities which include extra are optional and students may opt out if they choose not to pay the extra fees.
15. LOCAL TAXES
Local taxes may apply to a student’s booking and will be clearly displayed upon invoicing.
Please note BP does not provide supervision for students who book an adult course. All students under 18 will be required to complete a parental authorisation form prior to arrival. Please speak with your booking contact formore details.
BP requires that students maintain an attendance level of a minimum of 80%. Any missed lessons will not be made up.
BP reserves the right to expel students for unacceptable or unlawful behaviour or lack of attendance. No refund will be given and any unpaid fees become immediately payable. Repatriation is at student’s own expense. Students expelled from an BP course are no longer eligible for BP housing. Housing refund policies will apply.
BP has a zero-tolerance policy for discrimination, bullying and harassment in the workplace, the classroom or in the accommodation; Discrimination, bullying and harassment of any kind is unacceptable, against the law, and will not be tolerated. BP expects students to behave in a manner that is considerate of those around them. Inappropriate conduct includes, but is not limited to:
1. disruptions to the learning environment or BP-provided living environment (i.e. use of profanity, harassment, etc.);
2. deliberate destruction, misuse, or theft of BP property or the property of
fellow classmates or housemates;
3. violence or threats of violence towards persons or property of students or
4. improper use of email or Internet access;
5. failure to comply with copyright laws and
6. use of drugs (including marijuana where legal) or alcohol on BP premises and/
or when underage.
19. PHOTOGRAPHY & FILMING
Students agree that photographs, videos, artwork or other works, as well as recorded or written testimonials; may be used, stored or transferred internationally by BP, or by a third party agent, for promotional purposes including printed and online marketing materials and on any social media network without further consent or notification. If students do not wish to participate, BP will respect their wishes but it is the student’s responsibility to absent themselves from the photograph/video.
20. DATA PROTECTION
Any information provided to BP may be held on computer and shall be used in accordance with its data protection registration and the national data protection laws applicable. BP may disclose appropriate personal data, including sensitive personal data of a medical nature, to relevant BP staff and third parties where there is a legitimate need or obligation to do so and where disclosing the information and the manner of disclosing the information complies with national privacy laws. We will not share sensitive information about students with any
21. HEALTH DECLARATION
At the time of booking, we ask that students disclose any mental or physical illness, allergy, disability or condition that may interfere with their ability to successfully complete their programme, that may impact the wellbeing of any other student or staff member, that may require monitoring, treatment or emergency intervention during the student’s period of enrolment, or that may require special accommodation.
BP will not discriminate on the basis of any above-mentioned conditions and will
provide reasonable accommodation to meet all students’ needs. Nevertheless, BP reserves the right to terminate a student’s enrolment if the student’s participation represents a risk to their own, other students’ or staff members’ health and safety, or if, notwithstanding reasonable accommodations, in the opinion of BP, the student’s physical or mental condition makes the student unable to successfully complete their programme.
Refunds will be provided based on refund schedules as per terms and conditions.
Where it is a mandatory requirement, BP may ask for evidence of a valid Covid-19 vaccination certificate as part of the booking confirmation process.
BP and its staff and representatives will not be liable for loss, damage or injury to persons or property howsoever caused, except where liability is expressly imposed by law. BP will not be liable in the event that any service contracted to be supplied by BP becomes impossible to supply for any reason or any cause outside the control of BP.
23. FORCE MAJEURE
BP shall not be responsible for any failure to comply with any of its obligations if the failure is occasioned by any cause beyond BP’s reasonable control and despite the exercise of reasonable diligence and without incurring additional costs, cannot be prevented or avoided. Force majeure events shall include but shall not be limited to, act of government, war, threat of war, riot, civil strife, general labour disturbance, such as a boycott, strike, lockout, or ‘go slow’ directives’, terrorist activity, natural or nuclear disaster, unusually adverse weather conditions, closure of an BP Centre, infectious diseases, viruses, plague, epidemic or pandemic health crises (caused by viruses such as Ebola, H1N1, H5N1, Zika, COVID-19, and other communicable diseases), or any action taken by a government or public authority, including prohibition of entry into a country or region of a country, promulgation of quarantine measures, ordering the “lockdown” of the whole or part of a country.
It is acknowledged that the epidemic health crisis in connection with COVID-19
and any related quarantine and actions of a governmental authority shall
be considered a force majeure event for the purpose of these BP Terms and
Conditions, even though the health crisis has arisen prior to the effective date.
BP Terms and Conditions are applicable to all students and agents.
25. VALID PRICES
Prices are valid for start dates from 1 January 2023. Prices are subject to change without notice and will be confirmed upon invoicing. BP cannot be held responsible if incorrect pricing is quoted by a third party.
26. TERMS AND CONDITIONS
The current BP Terms and Conditions supersede any previous Terms and
Conditions that were applicable at the time of student’s booking. The most up to
date terms and conditions can be found at www.bobpreparation.com